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Q: Why AvenueWest?
A: AvenueWest is a unique Property Management company. We pride ourselves on not only maintaining your property and keeping it in the best condition as possible, but we work with large corporations, individuals, and other corporate housing companies to find you the best tenants for the highest rental rates. Our goal is to keep your property rented at least 80% of the year and if you don't make money, we don't make money.
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Q: Why monthly leases?
A: Monthly leases provide you with more gross profit in the long run since each client has different lengths of stay and different rental rates. Generally, the rental rates are higher for shorter term stays and can be decreased for longer term leases.
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Q: Why do I have to pay for the Linen & Towel Program?
A: The Linen and Towel Program is a service AvenueWest provides for quality control. Tenants need to know that they are staying in a unit with clean linens, towels, shower liners, pillows, etc. We do not wish to nickel and dime our clients for stained linens or nickel and dime our property owners for these items every time these items need to be replaced. The L&T Program allows for each AvenueWest office to have enough linens, towels, shower liners, pillows, kitchen linens, etc. on hand always for easy replacement. This service also provides for lower wear and tear on your washer and dryer as the cleaners receive clean linens/towels from each office prior to cleaning the unit and they are required to was the dirties offsite. The cost covers your unit for one year regardless of how many tenants stay.
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Q: Do I pay for cleaning in between tenants?
A: No. Each client is charged a one-time cleaning fee prior to their arrival to cover the cost of the departure clean. If there are excessive cleaning charges over this amount, the client would also incur these charges. Each property owner does get charged annually for one seasonal clean (which goes above and beyond a regular departure clean) and for one carpet/upholstery clean.
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Q: Do I have to put the entire inventory list in my property?
A: Yes, in order for your property to be considered an AvenueWest Signature property and to get the highest rental return rate, you will need to provide all the items on the required inventory list. Other corporate housing companies have very specific property requirements and our inventory list covers their needs as well as our client's needs. If all of the required items are not in the unit, then it will not be rented out to other corporate housing companies or corporations, but private individuals only who don't necessarily pay the highest rental rates.
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Q: Why so many keys?
A: AvenueWest needs to ensure that there are enough sets for all tenants (3); 1 set for outside maintenance vendors (2); 1 set for cleaners (1); 1 set for the emergency key box (1); and 1 master key set (1) which is kept in a secure key box.
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Q: When do I get paid?
A: All tenants are required to submit payment by the 5th of each month. All credit cards are processed on the 1st of each month. It takes 5-7 business days for these funds to be released to us. AvenueWest strives to get all owners paid on or before the 15th of each month unless payment has not been received by the tenant. If payment has not been received by the client by the 5th, then action will be taken on behalf of each AvenueWest office to recoup the payment ASAP or start the eviction process.
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Q: Why do I have to change the billing address on the utilities?
A: AvenueWest requires all owners to have the billing address changed on all utility bills that could have tenant charges on them (i.e. cable, phone, and electric/gas). We will process these to ensure there are no tenant charges. If there are an tenant charges, then the client will get charged for what they added/ordered and the owner will be charged the remaining balance. We will pay these on the property owner's behalf using the $300 working capital required from each property owner each month (if the property is rented, these funds just get deducted from the owner's payment).
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Q: I don't want pets...do I?
A: We have seen a growing trend for a lot more clients traveling with their pets. Each client is charged an additional pet fee for deep cleaning the unit after their departure including a carpet and upholstery clean and the replacement of all comforters. Anything above and beyond this fee would also be charged to the client. If you say no to allowing pets, then you might miss out on more renters. If you are allergic to any certain type of pets, then obviously it would be in your best interest to not allow these in your property if you ever intend on moving back in.
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Q: Can I use my property when it is empty?
A: Yes, you may use the property as long as you submit a written request to your property manager notating the dates of your request. Your property manager will get back to you notifying you if the property can/cannot be used during the dates requested. If the property is not rented during the dates of your request, then an owner block will be put into the reservation system notifying the leasing agent(s) that they cannot book your property during your stay. Advanced notice is preferable to ensure that you will be able to use your property.
